Q. How do I obtain a MediaNet account?
A. All teachers/staff have a MediaNet account. Medianet can be
accessed via in the Employee Portal under My TVDSB Applications.
Q. I have never used the MediaNet catalogue - is there a guide I can
A. Yes, we have a PDF Quick Guide to
Q. How do I know that my order went through?
A. After you "test availability" and get the green checkmark
letting you know it is available you MUST hit the Submit button to
place your order. Once you hit the Submit button you will get a
confirmation screen. You can also check the current and future
bookings listed under "My Account."
Q. My location has changed but my record has my old school listed,
how can this be changed?
A. Our MediaNet records are imported from the HR system
IPPS every Sunday night during the school year. The "home" location
is imported when one is listed. It is likely that the this location in
IPPS has not been updated. Please contact your Staffing Officier in
HR to update your location and/or "home" location.
And, please contact us with your new location BEFORE you place an
order. You will still need to contact your Staffing Officier.
Q. What is my courier day?
A. Your courier day is listed next to your name on the Order Form
in brackets. The "Show Date" in Medianet is not the ship date.
Medianet will automatically ship your item in the first courier before
the "Show Date."
Q. Is it possible to order more than 1 copy of a novel?
A. Yes, simply change the Quantity on the order form to the
number of novels needed. Be careful not to exceed the number of
copies listed in the Medianet record, otherwise, you will always get
an x (not available on the order form). For example, if we only have
10 copies listed in the record, do not order more than this number.
Q. What new resources have been added to the collection?
A. On the Search page you can change the "Acquisition Date" field to
last 30 days and click Submit. This will produce a list of items that
have been added to the collection during this period. Alternatively,
you can visit our New Titles listings on ourResource Lists page.
Q. I am having difficulty viewing Feature Films through Learn360?
A. Feature Films need to be shown in Google Chrome (not Internet
Explorer) on a school computer in order for them to play properly. If
you are having issues playing feature films in Chrome, please submit
an IT Work Order to have the latest version installed. For more
information, click here.
Q. Why am I getting late notices for a resource I placed in the
school courier area?
A. Late notices will cease once the item is physically checked in
at Resource Services. It is possible that you placed the item in the
pickup area after the courier has come and we have not received it.
Q. But I am certain I returned it before the courier came!
A. Please contact us and we will search our shelves. It is possible
it didn't scan in properly during checkin. But ALSO check around
your school, office, and pickup area to ensure it made it in the
courier in time.
Q. I need the item today, can I pick up my order
instead of having it delivered?
A. Yes, you must contact us at x 21073 or 519-452-2573 or e-mail us for same day pick
We will gladly place the order on your behalf if it is available.
Q. I ordered an item and haven't received it.
A. Confirm that the item is not delayed by going to Your Account
and click on Bookings > Current and Future.